The Queue Management System is an automated system designed to manage walk-in services. The system can be used to manage interaction with customers, whether it be in person or through information displays and self-service kiosks. The system is capable of providing online monitoring and statistics on service levels, agent and performance.
In this era of competition in all aspect of service delivery, excellent Customer Service is the sure way to keep, maintain and attract new customers to your business. One can only do this by caring about what customer think about service delivery. Customers are very particular about the service provide for them and the amount of time they spend at that Service area or Office being offered those services.
Advantage of Intelligent Queue Management Systems:
- Speed up customer throughput and increase sales and profitability, increase satisfaction and improve retention rates
- Improve productivity and operational efficiencies, minimize customer waiting times and reduce frustrations
- Make waiting time informative and entertaining with Showing Marketing Video Promotions by Electronic digital signage.